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SHIPPING-
All BrassGate.com orders will be shipped via United Parcel Service (UPS) standard ground service unless otherwise requested. Next Day, 2nd Day, and 3rd
Day delivery can also be selected.
- Orders shipping to Alaska, Hawaii, U.S. Virgin Islands, and Puerto Rico must ship via 2nd Day Air or Priority Mail.
- Canadian orders can ship all methods.
- Orders shipping to APO/FPO can only ship via United States Postal Service (USPS).
- BrassGate.com ships orders to the United States, Canada, U.S. Virgin Islands, and Puerto Rico only.
- The customer is responsible for paying all shipping charges including international orders (Canada and Puerto Rico) subjected to duties and taxes.
- Each order will be assessed with the UPS published residential carrier-shipping rate for the particular zone, weight, and size.
- Freight charges are subject to dimension and oversize carrier freight regulations. Shipping fees are non-refundable. BrassGate.com reserves the right to ship
oversized or furniture products via truck lines. We will make every effort to notify you of the freight charges for these orders prior to shipping. However, if you
do not respond to us within 36 hours of our notification giving us the authorization to ship out the order, we will cancel that order.
- BrassGate.com can ship USPS but will only do so at your request. Shipments sent via USPS are uninsured and tracking is not provided. All losses are your sole responsibility.
- International orders (Canada and Puerto Rico) may be subject to duties and taxes and are your responsibility.
BACKORDERS / SUBSTITUTIONS- Backorders will be shipped automatically upon receipt of goods. BrassGate.com has the option to substitute any item on backorder for a comparable
item of equal or greater value unless otherwise specified.
- All orders will ship complete unless otherwise requested.
CANCELLATIONS- Requests for cancellation of orders must be made through our email address customerservice@brassgate.com
- Orders can only be cancelled if they are on backorder.
- If a problem exists on an order, it will be cancelled 36 hours after being placed if there is no response to messages left informing you of such an issue.
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